Patient Feedback/Review Cards

Any business worth its salt keeps an eye (and an ear!) on what customers are saying so they can take advantage of positive word of mouth and nip potential complaints in the bud…

In order to give people what they want you first need to get a picture of what that looks like – and it isn’t always what you might think…

By handing out printed, postcard-sized feedback cards to your patients after each appointment, you’ll be able to easily keep track of patient satisfaction levels and collect data and ideas from the customer’s side that – when acted on – can have a hugely beneficial impact on your business.

How Can Review Cards Help Your Business?

Our feedback cards will help you to:

> Find out what your patients think you’re doing right (or which aspects of your business might need improving)

> Discover any complaints patients may have so that you can deal with them on a timely basis (before the issue finds its way into a negative review online)

> Find people who may be willing to leave you a positive online review

> Show your patients that you A. care about their experience and B. are proactive in your approach to customer satisfaction

 

 

An Example Dental Feedback/Review Card (Front & Back)

(Designs will be branded to your practice according to your requests and are completely customisable)

What you’ll receive:

> 1,000 A& postcard-sized dental review/feedback cards with 2-sided colour printing

> Front and back designed according to your specific requests (let us know the questions you’d like to ask, etc)

> Branded with your logo, colours, contact information, etc

> Unlimited revisions before despatch

> Free postge and packing

> VAT included in the price

How to get started

Contact us and let us know what you’d like to order and which payment option you prefer: PayPal, credit card or bank transfer/standing order.

We’ll be in touch right away with a quick questionnaire for you to complete (only takes a minute or two) with your details (your business name, website URL, special requests, etc.)

Frequently Asked Questions

How do you brand these cards to our practice?

We can add your logo to the design, use your company colours and even add your contact information to your feedback postcards if you like.

Your design can be created for you according to your requests and we’ll also add whatever questions you’d like to ask your patients on the back of the card.

What’s the best way to make this work for our business?

We recommend that you give out these cards to each patient after their appointment so that you can:

  1. Get an idea of overall levels of satisfaction
  2. Pinpoint patients who may be willing to leave an online review for you on Google, Facebook, etc
  3. Unearth any dissatisfied patients so you can resolve their issues before they have chance to find their way online in the form of negative reviews

Tip: if you receive a card with a high-rated review from a patient who also left comments AND who has a Gmail (email) address, you’ve found a great candidate to really help you boost your business! (Gmail accounts are required to leave reviews on Google and these reviews are often profiled right at the top of page 1 for many popular keywords… They’ve also been shown to give your business a boost in the search rankings…)

Note: you can also use these review cards or your other stationery to direct people to your website ratings page (part of our Reputation Marketing System for Dentists – click here for more details).

How much do your patient feedback cards cost?

1,000 A6-sized patient feedback cards printed in colour on both sides, branded with your logo, colours and contact information and custom-made according to your requirements cost £115. The price includes VAT and postage and packing.

Further sets (with the same design) are available for £60, inclusive of VAT and postage charges.

What happens after I purchase?

You’ll receive a brief questionnaire where you can fill in the info needed to get started. It’s all very simple and only takes a couple of minutes.

How soon can you start?

We will start work on your design within 24 hours of your order and have your cards at your door within 5 days of your approval of the design.

Got other questions?

Get in touch and let us know how we can help you.